Privacy Policy

Senior Benefits Support (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or services, we may collect the following information:

Personal Information

Name
Email address
Relationship to the Medicare plan member
Parent’s name and state of residence

Plan-Related Information

Medicare Advantage plan name (if provided)
General information about benefits or coverage
Any documents or details you choose to share

Technical Information

IP address
Browser type
Device information
Website usage data (via analytics tools)

2. How We Use Your Information

We use the information you provide to:

Review and organize Medicare Advantage plan benefits
Provide written guidance and support
Communicate with you about your request
Follow up on questions or additional information
Improve our website and services

We do not sell or rent your personal information to third parties.

3. How Your Information Is Shared

We only share your information when necessary to operate our services, including:

Payment processing: through Stripe
Email communication and storage: through Google Workspace
Website analytics: through tools such as Google Analytics

These providers may process your information on our behalf in accordance with their own privacy policies.

4. Data Security

We take reasonable measures to protect your information, including:

Secure access controls
Limiting data access to what is necessary
Using reputable third-party services with security standards

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

Provide our services
Respond to follow-up questions
Meet legal or business obligations

6. Your Rights

You may:

Request access to your information
Request corrections
Request deletion of your information

To do so, contact us at: hello@seniorbenefitssupport.com

7. Third-Party Services

Our website and services rely on third-party providers, including:

Stripe (payment processing)
Google Workspace (email and communication)
Google Analytics (website usage tracking)
WordPress and Astra theme (website hosting and design)

These services may collect and process data according to their own privacy policies.

8. Cookies and Tracking

We may use cookies and similar technologies to:

Understand how visitors use our website
Improve user experience

You can adjust your browser settings to refuse cookies if you prefer.

9. Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Healthcare Information Disclaimer

Senior Benefits Support is not a healthcare provider, insurance company, or covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

While we take reasonable steps to protect your information, the information you provide may not be considered protected health information (PHI) under HIPAA.

We recommend that you avoid sharing sensitive medical information beyond what is necessary for understanding your Medicare Advantage plan benefits.

12. Contact Information

If you have questions about this Privacy Policy, you can contact us at: Senior Benefits Support Email: hello@seniorbenefitssupport.com

12. Healthcare Information Disclaimer